Overview

• Everything Included in the Starter Pack.

Additions:

• 24 Hour Response Time

• Responses Tailored to Brand Voice

• Priority Negative Review Alerts

• Review Generation Setup

• Monthly Strategy Calls

• QR Code Review System

• Staff Review Request Scrips

Overview:

• Review Monitoring (3x a week)

• Google, Facebook, Yelp

• Review Response Within 48 Hours

• Responses Tailored to the Review

• Monthly Reviews Report

Overview

• All things included in the Growth Package

Additions:

• Daily Priority Responses

• Responses on the same business day

• Full Escalation Workflow for negative reviews

• Up to 10 customer phone calls a week for review solicitations

• Bi-weekly strategy Calls

• Up to 5 additional location support

• Competitor Tracking

• Monetary Impact Report

Overview

A One-Time Consultation is designed for companies that want to better understand their current online reputation and review presence but are not yet ready to commit to ongoing monthly review management through Astral Reputation Management. We believe every business should have access to valuable insight and strategic guidance in this area, even if a monthly service is not the right fit at this time.

• Review Audit (Google, Yelp)

• Response Quality

• Competitor Ratings

• Common Customer Complaints/Praise

• Growth Opportunities

• Hindrances to volume

• Custom Action Plan

While customers respond to direct outreach through email and text, phone calls remain the most effective method for generating reviews. Included in the Premium Service and available as an add-on for all other plans, this service includes up to 10 calls per week to customers provided by the business, personally requesting direct feedback and reviews.

For businesses with multiple locations, each property has its own online reputation, customer reviews, and local search presence. Adding additional locations allows us to manage and optimize each site individually, helping improve ratings, customer trust, and lead generation across your entire brand. Because every location requires separate monitoring, review responses, outreach strategies, reporting, and reputation management efforts, additional locations are priced separately to ensure each receives the attention and results it needs.

• Up to 5 additional locations.

Every customer review whether positive or negative, has a measurable impact on your business. Negative reviews can directly reduce consumer trust, lower conversion rates, and cost you potential revenue. Our Monetary Impact Review evaluates each review individually to estimate how it may be affecting your business financially, helping you understand the true cost of reputation issues and where improvement matters most.